The vast majority of the staff people I encountered were awesome in their helpfulness or in their skill at what they were assisting us with, but there was one instance where a member of the staff so upset one of my actors with a moment of that snobbishness you're talking about that they had to leave the stage and go out into the hall to calm themselves down. And this was less than *FIVE* minutes before our show was to begin.

I understand that Arisia needs all the volunteers it can get, but I feel that they risk losing attendees if they're not more careful about who they accept as volunteers.

Other than that incident, it was a thrilling experience, especially for the people in my cast who had never been to a con before. The enthusiastic reception they had from the audience was fantastic.